By placing an order on this website, you agree to be bound by the following Billing Terms and Conditions.

Accuracy of Billing and Account Information

• We reserve the right to refuse or cancel any order at our discretion. This may include orders placed under the same account, payment method, or billing/shipping address, or orders that we suspect may be from resellers or distributors.
  
  
• If we need to modify or cancel your order, we will attempt to notify you via the contact details provided at the time of purchase.
  

Payment Authorization & Currency

• All payments must be successfully authorized before an order is confirmed. If authorization fails (for example, due to expired card, insufficient funds, or suspected payment fraud), your order may be declined.

• All prices are displayed and charged in British Pounds Sterling (GBP) unless otherwise stated.
  

Accepted Payment Methods

We accept the following secure payment methods:

• Credit and Debit Cards: Visa, Mastercard, American Express, and Maestro

• Digital Wallets: PayPal, Apple Pay, Google Pay

• Alternative Payments: Shop Pay and Klarna (pay later in instalments, subject to approval)
  

All payments are processed through trusted and secure payment gateways. Sensitive data such as card numbers is encrypted and never stored on our servers.

Billing Information Responsibilities

• You agree to provide accurate, complete, and up-to-date billing and contact information. This includes your full name, billing address, email address, and payment details.
  
  
• You must promptly update your account if your payment method or billing information changes to ensure smooth processing and communication.
  

Order Confirmation & Receipts

• After placing your order, you will receive an order confirmation email containing your billing details.
  
  
• A shipping confirmation will be sent once your order has been processed and dispatched.
  
  
• If you do not receive a confirmation email, please check your spam folder or contact our support team.
  

Fraud Prevention & Secure Payments

• To protect both our customers and our business, all transactions are monitored and verified by our payment partners.
  
  
• We may cancel or hold any orders flagged for suspicious activity or potential fraud until the order can be validated.
  

Refunds & Billing Discrepancies

• Refunds (if applicable) will be processed back to the original payment method used at checkout.
  
  
• Please allow up to 7 business days for refunds to appear, depending on your bank or card issuer.
  
  
• If you notice a billing discrepancy or unauthorized charge, please contact our customer support team within 7 business days of the transaction.
  

Contact Us

For billing-related questions or concerns, please contact us:

Store Name: Leonard London
Email: support@leonard-london.co.uk
Phone: +442045773218

Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (UK Time)

Governing Law

These Billing Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the UK courts.

Contact

For any questions regarding these Billing Terms and Conditions, please contact us:

Store Name: Leonard London
Email: support@leonard-london.co.uk
Phone: +442045773218
Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (UK Time)

We do our best to reply to your email within 1–2 business days.

Company Information

Store Name: Leonard London
Company Name: SatoActive
Address: Marketentsterlaan 39, 3454WN De Meern, Utrecht, The Netherlands
Company Number (KvK): 85805556
VAT Number: NL004155462B41