By placing an order on our website (leonard-london.co.uk), you agree to the terms set out below.

1) Return Policy Overview

• Return window: You have 30 days from the day you receive your order to request a return.
  
• Condition: Items must be unused, unworn, and in their original condition and packaging, including all tags and documents.
  
• Easy returns: Our customer support team will assist you throughout the process.
  

Return costs

• Defective/incorrect items: No cost to you. Contact us right away; upon approval we’ll arrange a replacement or return at no extra charge.
  
• Change of mind / wrong size or colour: You are responsible for the return shipping costs. Original shipping costs (if any) are non-refundable.
  

2) How to Return an Item

1. Contact us: Email support@leonard-london.co.uk with your order number and reason for return.
   
2. Pack your item: Re-pack securely in the original packaging, including all accessories, tags, and documents.
   
3. Send it back: Follow the instructions in our return authorisation email and drop the parcel with the indicated carrier.
   

Important: Items sent back without prior approval will not be accepted.

3) Refund Process

• Inspection: Once we receive your return, we’ll inspect it to ensure it meets our return criteria.
  
• Refund: After inspection, your refund will be processed to your original payment method. It usually takes up to 7 business days, depending on your bank or payment provider.
  

4) Exchanges

Want to swap for a different size, colour, or product? Return the item you have; once the return is accepted, place a new order. Our team is happy to help you choose the right replacement.

5) Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

6) Damages & Issues

If your item arrives damaged, defective, or incorrect, please contact us immediately. We’ll evaluate the issue and, upon approval, arrange a replacement or return at no extra charge.

7) Questions?

Check our FAQs or contact Customer Service — we’re happy to help.

Contact Information

Store Name: Leonard London
Email: support@leonard-london.co.uk
Phone: +44 20 4577 3218
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (UK time)

We do our best to reply to your e-mail within 1-2 business days.

Company Details

Company Name: SatoActive (operator of Leonard London)
Address: Marketentsterlaan 39, 3454WN De Meern, Utrecht, The Netherlands
Company Number (KvK): 85805556
VAT Number: NL004155462B41